Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Goldéa Australia.

We carefully prepare every order to ensure your jewellery arrives safely and beautifully packaged.

Order Processing

  • Orders are processed within 1–2 business days after payment has been received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or peak seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Shipping Within Australia

We currently ship Australia-wide.

Standard Shipping

  • Estimated delivery: 2–8 business days
  • Delivery times may vary depending on your location and Australia Post or the courier network.

Free Shipping

We offer FREE Standard Shipping on all Australian orders over AUD $50.

Shipping charges for orders below the free shipping threshold will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number by email so you can monitor your parcel’s progress.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we do our best to dispatch orders promptly, delivery times are estimates only.

Goldéa Australia is not responsible for delays caused by:

  • Australia Post or courier services
  • Severe weather events
  • Public holidays
  • Customs inspections (for international orders)
  • Incorrect or incomplete delivery addresses provided by the customer
  • Events outside our reasonable control

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you notice an error, contact us immediately at support@goldea.com.au.

If your order has not yet been dispatched, we’ll do our best to update the address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Any additional shipping costs resulting from an incorrect address may be the customer’s responsibility.

Lost or Missing Parcels

If your tracking shows that your parcel has not arrived within a reasonable time, please contact us.

We’ll work with the shipping provider to investigate and help resolve the issue as quickly as possible.

Damaged Parcels

If your parcel arrives damaged, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging
  • Photos of the shipping label

We’ll assess the situation and arrange an appropriate solution in accordance with our Return & Refund Policy and the Australian Consumer Law.

International Shipping

At this time, Goldéa Australia ships within Australia only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Goldéa Australia

Email: support@goldea.com.au